Terms of Service
This website is operated by Alan & Joan. Throughout the site, the terms "we," "us," and "our" refer to Alan & Joan and the operating entity, Yusuf Agir LLC, a company incorporated in the United States.
By accessing this website or making a purchase through our store, you agree to be bound by the following Terms of Service. These Terms apply to all visitors and users of the website. Nothing in these Terms affects your statutory rights as a consumer under UK law.
1. Use of the Website
By using this website, you confirm that you are of legal age in your jurisdiction, or that you have granted permission for a minor under your supervision to use this site. You agree not to use our website or products for illegal purposes or to interfere with the functionality of the website.
2. General Terms
We may refuse or cancel orders where necessary, including in cases of suspected fraud or inaccurate information. If we cancel an order, we will refund any payment in full.
3. Accuracy of Information
We make every effort to ensure that the information on this website is accurate and current. If we find an error in a product description or price, we will contact you before processing your order.
4. Products and Pricing
All prices are displayed in British Pounds (GBP) and include UK VAT. Delivery is free on all orders. Prices and product availability may change, but the price you pay is the price shown at checkout. See our Shipping Policy for delivery times and information about import charges.
5. Order and Contract Formation
Products displayed on this website do not constitute a binding offer. A contract is formed once your order has been dispatched.
6. Consumer Rights
All products are covered by your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. In addition to your 14-day statutory right to cancel, we offer a 30-day return window. See our Return & Refund Policy.
7. Fulfilment
We deliver within the United Kingdom only. Orders are shipped by our international fulfilment partner located outside the UK.
8. Billing Information
You agree to provide accurate, current, and complete billing and account details when placing an order. See our Transactions Policy.
9. Third-Party Services and Links
Our website may contain links to or tools from third parties. We are not responsible for the content or practices of third-party websites.
10. User Content
If you submit comments, reviews or other content, you grant us the right to use it, and you must not submit content that is unlawful or infringes the rights of others.
11. Personal Data
Your personal information is handled in accordance with our Privacy Policy and the UK GDPR. You have the right to complain to the Information Commissioner's Office (ICO).
12. Limitation of Liability
To the fullest extent permitted by UK law, Alan & Joan is not liable for indirect or consequential losses arising from use of this website. Nothing in these Terms limits liability that cannot be limited by law.
13. Severability
If any provision of these Terms is found to be invalid, the remaining provisions will continue to apply.
14. Governing Law
These Terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your local courts.
Contact Information
Store name: Alan & Joan
Company name: Yusuf Agir LLC
Registration Number: 42-3392831
Business Address: 34 Amanda Rd, Sudbury MA, 01776 United States
Email: info@alanandjoan.com
Phone: +44 7723 575273
Customer Service Hours:
Monday to Friday: 9am - 6pm (GMT)
Saturday and Sunday: Closed.