Privacy Policy

Last updated: October 23, 2026

Alan & Joan is operated by Yusuf Agir LLC, which is the data controller for the personal information described in this policy. Because our customers are based in the United Kingdom, we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as applicable US law. Our store is hosted by Shopify.

Personal Information We Collect

  • Contact details: name, billing and delivery address, phone number and email address.
  • Payment information: payment confirmations and transaction details. Full card details are handled by our payment providers and are not stored by us.
  • Account information: login details, preferences and settings.
  • Transaction information: items viewed, added to your basket, purchased, returned or cancelled.
  • Communications: messages you send to our support team.
  • Device and usage information: browser, IP address, device identifiers and how you use our website.

How We Collect It

Directly from you; automatically through cookies and similar technologies (including Google Analytics, Google Ads and Meta Pixel), with non-essential cookies set only with your consent in line with UK PECR; and from service providers such as Shopify and our payment processors.

Legal Bases and Uses

We use your data to fulfil your order (contract), to send marketing and set non-essential cookies (consent), to improve our services and prevent fraud (legitimate interests), and to meet tax and legal requirements (legal obligation).

Who We Share It With

Shopify and other service providers (hosting, payments, analytics, customer support), our fulfilment and shipping partners, advertising partners where you have consented, and authorities where required by law. We do not sell your personal information.

International Transfers

Because we are a US company and our fulfilment partner is located outside the UK, your data may be processed in the United States and other countries. Where this happens we use recognised safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Retention and Security

We keep personal data only as long as needed for the purposes above, including legal and accounting requirements, and protect it with appropriate safeguards.

Your Rights

You have the right to access, correct, delete, restrict or object to processing of your data, to data portability, and to withdraw consent at any time. To exercise these rights, contact us using the details below. You can also complain to the Information Commissioner's Office at ico.org.uk.

Children

Our services are not intended for anyone under 18, and we do not knowingly collect their data.

SMS

If you opt in to SMS messages, you can opt out at any time by replying STOP. Consent is not a condition of purchase.

Changes

We may update this policy and will post changes here with a new date.

Contact

Company name: Yusuf Agir LLC (trading as Alan & Joan)
Registration Number: 42-3392831
Business Address: 34 Amanda Rd, Sudbury MA, 01776 United States
Email: info@alanandjoan.com
Phone: +44 7723 575273